Robert Bernardino

Social Services Regulator (Contract via Hays) · Melbourne, Australia

• Provided systems analysis and operational planning during a critical transition period.
• Assessed legacy systems and proposed solutions for vulnerabilities across network configurations, access pathways and operational workflows.
• Partnered with cross-functional teams and the vendor to define timelines, clarify requirements, assess implementation readiness and build operational workflows for the new regulatory system.
• Facilitated technical onboarding and operational support for internal users of core systems.

NAB Asset Servicing Technology · Melbourne, Australia

• Owned end-to-end delivery and operational accountability for business-critical application services across 24×7 front-office production environments, ensuring high availability, performance and SLA compliance.
• Led a team of 5–8 support engineers and deputised for the Team Manager — strategic guidance, stakeholder engagement, vendor management and capability uplift.
• Led major incident responses end-to-end with executive-level communications, root cause analysis and post-incident reviews, achieving a 90% reduction in repeat incidents and sustained >99% availability.
• Managed enterprise applications on IIS, Apache, WebSphere DataStage, Windows, UNIX and Linux, with SQL Server and Oracle databases, API integrations, SFTP workflows and legacy client–server systems; investigated using SQL, deep log analysis, AppDynamics, CloudWatch and BMC Patrol.
• Navigated Azure and AWS portals to validate configurations, troubleshoot cloud-hosted services and lead legacy application migrations to cloud platforms.
• Ensured compliance with CPS230, CPS234, ASAE 3150 and internal security and audit requirements; designed and maintained disaster recovery procedures.
• Strengthened resilience with pre-emptive monitoring via ServiceNow and xMatters, monitoring scripts in PowerShell, DOS Batch, Python and Bash, automation initiatives and mentoring of junior engineers.
• Transformed undocumented SME knowledge into runbooks, recovery procedures, escalation pathways and onboarding guides used during incidents and peak periods.

NAB Banking Products, FX & Distribution Technology · Melbourne, Australia

• Delivered front-office L2/L3 production support for FX and money-market trading systems including Reuters FX OMS, Reuters EFX and Deal Tracker Suite; senior escalation point with 24/7 coverage across critical trading and risk environments.
• Worked across MQ, XML, JSON, FIX and TOF messaging protocols with deep data-flow analysis during high-severity incidents.
• Converted SME knowledge into runbooks, recovery guides and escalation paths, cutting resolution times during critical trading periods by 30%.
• Executed global upgrades and end-to-end implementation of FX/MM dealing and risk management systems with change-readiness validation and recovery testing.
• Coordinated escalations across development, infrastructure, stakeholders and vendors in an environment handling 150+ monthly tickets.
• Implemented automation and monitoring enhancements that improved response times by 50%.
• Mentored junior engineers and onboarded new team members within a high-pressure trading floor environment.

NAB FX/MM Back Office Operation Technology · Melbourne, Australia

• Provided 24×7 advanced production support for mission-critical financial applications including CLS, Payplus, SWIFT and RBA systems.
• Improved service resilience by 50% with monitoring scripts in PowerShell, VBS, Bash and DOS Batch plus pre-emptive health checks and alert triage via BMC Remedy/Patrol.
• Delivered end-to-end incident management and rigorous root cause analysis aligned with ITIL practices.
• Reduced failover downtime from 1 hour to 20 minutes through disaster recovery planning and test execution.
• Drove automation of repetitive operational workflows, accelerating issue resolution times by 80%.
• Partnered with front-, middle- and back-office stakeholders across trading, settlement and risk management.

NAB Wholesale Banking Division · Melbourne, Australia

• Provided 24×7 advanced production support across front-office trading, middle-office reconciliation/reporting and back-office applications.
• Senior escalation point for high-impact incidents; led RCA and data-flow investigations that reduced repetitive incidents by 80%.
• Engineered custom scripts in Bash, DOS Batch, VBA and VBS for enterprise monitoring tools, reducing production outages by 50%.
• Automated repetitive workflows, including screen scraping to AS400 terminals, for a 50%+ reduction in operational effort.
• Led disaster recovery planning and test execution, and maintained strict change-management and audit compliance.